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FAQ

Q: Can I skip ahead to future lectures?

A: Unfortunately, you cannot skip ahead to future lectures. Our syllabus has been carefully structured to cover the whole academic year’s curriculum, at the best pace for maximum knowledge retention. After over 20 years of experience in 11+ tuition and with high pass rates, this is the speed we have designed so students can learn and retain new material without being overwhelmed with information. It has a clear structure.

Q: Can I go back to previous lectures?

A: Each week, pupils will be able to review the previous week’s lectures and retake the quizzes. It is important to review recent material while it is fresh in your memory, especially your weaker areas, which will be highlighted in your progress report in your ‘My Page’. As new material is uploaded, the oldest week will expire so as not to overload the pupil with information and to focus on the current topics. If a particular topic that has expired needs to revised, pupils will still be able to pick and choose to purchase these topics as needed. We do recommend the pupil does not cram too much information into one week, and processes the information steadily and confidently.

Q: Can I skip a week and come back to it the following week?

A: Yes, new video lectures and quizzes will be added every Friday. So if you miss a week, you will still have access to the previous week. However you will have double the amount of work as you will have to catch up on the previous and present week lectures. Therefore, we recommend that you do not skip any week and try to keep up with the material we provide.

Q: Can I take the quiz before watching the video lecture?

A: Yes, you can take any quiz before the lecture, as well as retake previous quizzes without watching the lecture again. However, we recommend that you follow our structure, which is to watch the video lecture first before attempting the quiz. This way, you can apply the new knowledge and things learned when solving the quizzes.

Q: WHAT IS THE COIN SYSTEM?

A: All coins and scores can be tracked in your ‘My Page’. 1 coin is awarded for every question answered correctly within the given time limit. Please note, coins will only be awarded the first time pupils take each quiz. After the timer has expired or the next time the same quiz is taken, pupils will no longer be able to win coins. However, they will still be able to track their overall quiz scores in the ‘My Page’. Pupils should finish every quiz even after the time limit is up. The top 3 pupils with the highest coin score will have their username displayed on the home page - something to be proud of or wish to aim for!

Q: Why is there a time limit in the quizzes?

A: Adding a time limit to the quizzes will train the pupils’ minds to become accustomed to answering questions with a time limit in mind, which is the condition with all exams. We wish to reward the pupils who can answer the most questions accurately within the time limit. This will encourage pupils to learn faster and more enthusiastically.

Q: I changed my mind. Can I get a refund?

A: This will depend on the payment plan that you have chosen. Our refund policy is as follows:
Monthly subscription
You may cancel any time. You will still have full access to the courses purchased until the end of the subscription period upon which the subscription will end.
3 months package
We offer a 7 day satisfaction guarantee. We will give a full refund within the first 7 days of purchase. After this, no refund option will be available.
Pick and pay
There is no refund option.

Q: What do I do if I forget my username or password?

A: You can quickly recover your username or password by clicking this link: LINK
and entering the email address associated with your account. We will email your username and password. If you don't see an email from us, please check your spam folder.